Our Commitment to You

Welcome to Grocery Sales, your trusted global marketplace for discovering exceptional flavors. We cater to food explorers, smart household managers, and culinary enthusiasts who value quality, convenience, and a touch of adventure in their pantry. Just as we carefully curate our Grocery Brands, Grocery New Arrivals, and New in Pantry selections, we are dedicated to providing a transparent, fair, and hassle-free experience from checkout to delivery—and if needed, through returns.

Our website style is clean, modern, and community-focused, emphasizing trust, global discovery, and smart shopping—values that extend directly to our shipping and returns policies.

Shipping Information

We strive to process and dispatch your order with the same care we use to source our products.

Order Processing Time

All orders are processed within 1 to 2 business days (excluding weekends and holidays) after payment confirmation.

Shipping Methods, Time & Costs

We ship globally (excluding Asia and certain remote areas). Please see your options below:

Shipping Method Carrier Delivery Time (After Dispatch) Cost Best For
Standard Shipping DHL or FedEx 10 – 15 business days $12.95 Faster, tracked delivery for your Grocery Deals and everyday essentials.
Free Shipping EMS 15 – 25 business days FREE on orders over $50 Budget-friendly delivery for stocking up on New in Snacks or pantry staples.

Tip for our Global Food Explorers: Tracking information will be sent to your email once your order is on its way. Delivery times are estimates and may vary due to customs processing.

Returns & Exchanges Policy

Our Returns Promise: “A smooth process, just like our checkout.” We aim to resolve any issues with the same efficiency we put into sourcing our products.

1. Policy Overview

  • Return Window: 15 days from the date you receive your order.
  • Condition: Items must be unopened, in their original sealed packaging, and in resalable condition.
  • Initiation: All returns/exchanges must be started by contacting our support team first.
  • Refund Method: Refunds are issued to the original payment method (Visa, MasterCard, JCB, PayPal).
  • Return Shipping: Customers are responsible for return shipping costs, unless the return is due to our error or a defective product.

2. Step-by-Step Return Process

  1. Contact Our Support Team: Within 15 days of delivery, email us at [email protected] with your order number and reason. Use the template below for clarity. We’ll respond within 1-2 business days with an RMA number and instructions.
  2. Pack Your Item Securely: Place the unopened item(s) in their original packaging inside a sturdy box. Include a copy of your order confirmation or the RMA number inside. Do not write on the original product packaging.
  3. Ship the Package: Ship to our fulfillment center using a trackable service (e.g., DHL, FedEx). We recommend purchasing shipping insurance.
    Return Address:
    Grocery Sales Returns
    4375 Hall Street
    Las Vegas, NV 89101 USA
  4. Receive Confirmation & Resolution: We inspect returns within 5-7 business days of arrival. You’ll receive an email confirmation. Approved refunds are processed immediately. Exchanges are shipped ASAP, subject to stock.

Email Template for Returns/Exchanges

To expedite your request, please use this template when emailing us:

Subject: Return/Exchange Request – Order #[Your Order Number]

Body:
Dear Grocery Sales Support Team,

I would like to request a [Return / Exchange] for my recent order.
Order Number: [Please insert]
Product Name(s): [e.g., Starbucks Italian Roast, Brand X Cookies from “New in Snacks”]
Reason for Request: [Wrong Item Received / Damaged or Defective Item / No Longer Needed / Other]
I confirm the item(s) are unopened and in their original packaging.
For exchanges, my preferred replacement is: [Product Name and Variant]
My shipping address for a potential exchange is:
[Your Full Name, Street Address, City, State, Postal Code, Country]

Please provide the RMA number and further instructions.

Thank you,
[Your Name]
[Your Email Address]

3. Refunds: Timing & Method

We process refunds with the same speed as our orders (1-2 business days after approval).

  • Timing: Once approved, we initiate the refund within 2 business days. Please allow:
    • Credit/Debit Cards (Visa, MasterCard, JCB): 5-10 business days to appear on your statement.
    • PayPal: 3-5 business days.
  • Method: All refunds go to the original payment method only.
  • Deductions: Original shipping fees are non-refundable. For returns not due to our error, return shipping costs will be deducted from your refund.

4. Products That Cannot Be Returned

To ensure safety and quality for all our customers—akin to how we prioritize freshness in our New in Pantry selections—the following are FINAL SALE and cannot be returned/exchanged unless damaged or defective upon arrival:

  • Perishable Goods: Any food items with a short shelf life or requiring refrigeration.
  • Opened or Used Products: Any item where the original seal, packaging, or tamper-evident band is broken.
  • Personalized or Seasonal Items: Products made-to-order or tied to a specific season.
  • Products Purchased on Final Sale or Clearance: Explicitly marked as non-returnable at purchase.

Smart Shopper Tip: When trying a new product from our Grocery Brands or Grocery New Arrivals, consider ordering a smaller quantity first to ensure it suits your taste.

5. Damaged, Defective, or Wrong Items

If you receive an incorrect, damaged, or defective item, contact us within 48 hours of delivery. We will cover all return shipping costs and expedite a replacement or full refund. Please include photos in your initial email.

6. International Returns (Outside USA)

For our valued global shoppers:

  • You are responsible for any customs duties, taxes, or fees for returning the item to the USA. These are non-refundable.
  • Mark the package as “Returned Goods” for customs clearance.
  • Refunds are for the product cost only, in the original purchase currency. Currency conversion differences are subject to your payment provider’s policies.

Need Help?

Our friendly customer support team is here to guide you, ensuring your experience is as smooth as discovering your next favorite snack in our New in Snacks aisle.

Email: [email protected]
Response Time: We reply to all inquiries within 1-2 business days.

© 2023 Grocery Sales. Bringing the world’s flavors to your doorstep, securely.

4375 Hall Street, Las Vegas, NV 89101, USA

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