Welcome to the Grocery Sales Returns & Exchanges Center. We understand that sometimes, even with our carefully curated selection of Grocery Brands and Grocery Deals, a product might not meet your expectations. Just as we strive for transparency in our pricing and data practices, we aim to make our returns process clear, fair, and hassle-free for our global community of food explorers and smart household managers.

Our Returns Promise: “A smooth process, just like our checkout.” We’re committed to resolving any issues with the same efficiency and care we put into sourcing our Grocery New Arrivals and New in Pantry items.

1. Our Return & Exchange Policy at a Glance

  • Return Window: 15 days from the date you receive your order.
  • Condition: Items must be unopened, in their original sealed packaging, and in resalable condition.
  • Initiation: All returns/exchanges must be initiated by contacting our support team first.
  • Refund Method: Refunds are issued to the original payment method used (Visa, MasterCard, JCB, PayPal).
  • Return Shipping: Customers are responsible for the cost of return shipping, unless the return is due to our error or a defective product.

2. Step-by-Step Return & Exchange Process

1

Contact Our Support Team

Within 15 days of delivery, email us at [email protected] with your order number and reason for return/exchange. Please use the template below to ensure we have all necessary information. Our team, dedicated to your seamless experience, will respond within 1-2 business days with a Return Merchandise Authorization (RMA) number and instructions.

2

Pack Your Item Securely

Place the item(s) in their original, unopened packaging inside a sturdy shipping box. Include a copy of your order confirmation or the RMA number inside the package. Please do not write on the original product packaging.

3

Ship the Package

Ship the package to our fulfillment center using a trackable shipping service (like DHL, FedEx, or your local postal service). We recommend purchasing shipping insurance for the value of the items, as Grocery Sales is not responsible for lost or damaged return packages.

Return Address:
Grocery Sales Returns
4375 Hall Street
Las Vegas, NV 89101
USA

4

Receive Confirmation & Resolution

Once we receive and inspect your return (typically within 5-7 business days of arrival), we will email you a confirmation. For approved returns, your refund will be processed immediately. For exchanges, we will ship the replacement item as soon as possible, subject to stock availability.

3. Return/Exchange Request Email Template

To expedite your request, please copy, paste, and fill out the following template when emailing us:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Grocery Sales Support Team, I would like to request a [Return / Exchange] for my recent order. Order Number: [Please insert] Product Name(s): [e.g., Starbucks Italian Roast, Brand X Cookies from “New in Snacks”] Reason for Request: [Please select: Wrong Item Received / Damaged or Defective Item / No Longer Needed / Other – Please specify] I confirm the item(s) are unopened and in their original packaging. For exchanges, my preferred replacement is: [Product Name and Variant, if applicable] My shipping address for a potential exchange is: [Your Full Name] [Street Address] [City, State/Province, Postal Code] [Country] Please provide the RMA number and further instructions. Thank you, [Your Name] [Your Email Address]

4. Refunds: Timing & Method

We process refunds with the same speed we aim for in our order processing (1-2 business days).

  • Timing: Once your return is approved, we will initiate a refund to your original payment method within 2 business days. Please allow additional time for the refund to be reflected in your account, depending on your financial institution:
    • Credit/Debit Cards (Visa, MasterCard, JCB): 5-10 business days.
    • PayPal: 3-5 business days.
  • Method: All refunds are issued to the original payment method. We cannot issue refunds to a different card or account.
  • Deductions: Original shipping fees are non-refundable. For returns not due to our error, the cost of return shipping will be deducted from your refund total.

5. Non-Returnable Items

To ensure the safety and quality of products for all our customers, certain items cannot be returned or exchanged due to their nature, similar to how we prioritize freshness in our New in Pantry selections. Please review your orders carefully.

Please Note: The following product categories are FINAL SALE and cannot be returned or exchanged unless they arrive damaged or defective:
  • Perishable Goods: Any food items with a short shelf life or requiring refrigeration.
  • Opened or Used Products: Any item where the original seal, packaging, or tamper-evident band has been broken.
  • Personalized or Seasonal Items: Products that are made-to-order or tied to a specific season.
  • Products Purchased on Final Sale or Clearance: These are explicitly marked as non-returnable at the time of purchase.

Tip for our Global Food Explorers: If you’re trying a new product from our Grocery Brands or Grocery New Arrivals for the first time, consider ordering a smaller quantity to ensure it suits your taste.

6. Damaged, Defective, or Wrong Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. We will cover all return shipping costs and expedite a replacement or full refund. Please provide photos of the damaged product and its packaging in your initial email.

7. International Returns (Outside USA)

For our valued global shoppers (serving most regions except Asia and certain remote areas):

  • You are responsible for any customs duties, taxes, or fees associated with returning the item to the USA. These costs are non-refundable.
  • Please mark the package as “Returned Goods” to help with customs clearance.
  • Refunds will be for the product cost only, in the original currency of purchase. Any currency conversion differences are subject to your payment provider’s policies.

Need Help?

Our friendly customer support team is here to guide you through the process, ensuring it’s as smooth as discovering your next favorite snack.

Email: [email protected]
Processing Time: We respond to all inquiries within 1-2 business days.

Thank you for being part of the Grocery Sales global community. We appreciate your trust and are committed to making every aspect of your experience with us—from browsing Grocery Deals to managing returns—simple and satisfactory.

© 2023 Grocery Sales. Bringing the world’s flavors to your doorstep, securely.

4375 Hall Street, Las Vegas, NV 89101, USA

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